Enhancing Customer Experience: SBI's Initiative of Engaging Retired Bank Staff on Contract Basis

SBI (State Bank of India) is one of the largest banks in India and offers a wide range of services to its customers. To provide better services and enhance customer experience, SBI is now looking to engage retired bank staff on a contract basis.

The engagement of retired bank staff on a contract basis is a new initiative by SBI to tap into the experience and expertise of retired bank personnel. SBI recognizes that retired bank staff have a wealth of knowledge and experience that can be used to improve the overall efficiency and effectiveness of its operations.

Retired bank staff who are interested in working with SBI on a contract basis can apply through the bank's official website. The eligibility criteria and job requirements will be clearly mentioned on the website.

The engagement of retired bank staff on a contract basis is a win-win situation for both SBI and the retired bank personnel. Retired bank staff can benefit from the additional income and opportunities to stay connected with the banking industry. SBI can benefit from the experience and expertise of retired bank staff, which can lead to improved customer service and better overall performance.

SBI has always been committed to providing the best services to its customers. The engagement of retired bank staff on a contract basis is yet another step in this direction. The bank is constantly exploring new ways to enhance its services and improve customer satisfaction.

In conclusion, the engagement of retired bank staff on a contract basis is a positive step taken by SBI. Retired bank staff can contribute their knowledge and experience to improve the bank's operations, while SBI can benefit from their expertise and provide better services to its customers

DETAILS OF POSTS/ GRADE/ VACANCY/ AGE/ PLACE OF POSTING/ PAY SCALE ETC :

DETAILS OF POSTS	Grade/Scale at the time of retirement	Vacancy	PWD	Age (years) as on 01.04.2023	Place of Posting	Monthly Remuneration (Min.-Max.)	Reporting Authority
Channel Manager Facilitator - Anytime Channels (CMF-AC)	Not specified	821	17 VI, 15 HI, 07 LD, 03 d&e	60-63	District and Centre wise vacancies (CMF/CMS/SO wise) is attached as per Annexure-1	Rs.36,000/-	Concerned Regional Manager at RBO with dotted line relationship with Channel Manager Supervisor (CMS)
Channel Manager Supervisor - Anytime Channels (CMS-AC)	Not specified	172	17 VI	60-63	Not specified	Rs.41,000/-	Concerned Regional Manager at RBO with dotted line relationship with AGM (AC) Network
Support Officer- Anytime Channels (SO-AC)	Not specified	38	14 VI	60-63	Not specified	Rs.41,000/-	AGM (AC) Network/AGM(S&P)

QUALIFICATION :

Sl.	Post	Educational Qualification/ Experience/ Specific Skills Required
1.	Channel Manager Facilitator- Anytime Channels (CMF-AC)	Education: No specific educational qualifications are required, since the applicants are retired bank’s staff. Experience (If any): The retired personnel having work experience in the ATM operations, will be given preference. Specific Skills (If any): The retired employee should possess a Smart Mobile Phone and the skill / aptitude / quality for monitoring through PC / Mobile App / Laptop or as per requirement.
2.	Channel Manager Supervisor- Anytime Channels (CMS-AC)	Education: No specific educational qualifications are required, since the applicants are retired bank’s staff. Experience (If any): The retired personnel having work experience in the ATM operations, will be given preference. Specific Skills (If any): The retired employee should possess a Smart Mobile Phone and the skill / aptitude / quality for monitoring through PC / Mobile App / Laptop or as per requirement.
3.	Support Officer- Anytime Channels (SO-AC)	Education: No specific educational qualifications are required, since the applicants are retired bank’s staff. Experience (If any): The retired personnel having work experience in the ATM operations, will be given preference. Specific Skills (If any): The retired employee should possess a Smart Mobile Phone and the skill / aptitude / quality for monitoring through PC / Mobile App / Laptop or as per requirement.

KRA :

Sl.	Post	KRAS
1.	Channel Manager Facilitator -Anytime Channels	• Responsible for overall ambience including cleanliness of ATM/ADWM-lobbies and e-Corners and functioning of the ATMs along with ADWMs/SWAYAMs/GCC/CDKs/any other AC products. • Ensuring maximum availability and uptime of ATMs / ADWMs / SWAYAM / GCC / CDKs as per Bank’s guidelines. • Responsible for follow up of zero transaction branches in SWAYAM and GCC. • Supervision of Terminal Installation Service (TIS) / Civil work for relocation/revamp of existing ATMs / SWAYAMs. • Follow-up with respective vendors for early rectification of the faults. • Coordinate for introduction of locale specific ATM / ADWM / SWAYAM / CDK features or infrastructure. • Login for HP-ESQ / OMS ATM Monitoring tool or other App/ portals provided to check ATM status through the system or mobile phone (smart phone). • Channel Manager Access Card (CMAC) will be issued to record their visits through ATMs / ADWMs / SWAYAMs /GCC / CDKs / any other AC products. • Ensuring the e-surveillance Systems is functioning. • Any other work which deemed fit for the role.
2.	Channel Manager Supervisor- Anytime Channels	• Monitor performance of Channel Manager Facilitators (AC) for all ATMs attached to him. • Responsible for overall ambience including cleanliness of ATM-lobbies and e-Corners and functioning of the ATMs attached to him along with ADWMs / SWAYAMs / GCC / CDKs / any other AC products. • Ensuring maximum availability and uptime of ATMs / ADWMs / SWAYAMs / GCC / CDKs as per Bank’s guidelines.<br>• Ensuring the e-surveillance Systems is functioning. • Effective Vendor Management of all the products under AC department. • Ensure updation / verification of ATM Data details in the i-Alert Portal Database. • Updation / verification of Data relating to SWAYAMs / GCC / CDKs in respective Dashboards. • Assist AGM (AC) / DGM (AC) in site selection as per guidelines for new ATMs/ SWAYAMs and relocation of existing ATMs / SWAYAMs / CDKs wherever warranted. • Coordinate for introduction of locale specific ATM / ADWM / SWAYAM / CDK features and or infrastructure. • Maintain the Preventive Maintenance (PM) reports of Machines from respective OEM Vendors of ATM / ADWM /SWAYAM / CDK. • Coordinate with local RBOs for installation of SWAYAM Kiosks as required. • Responsible for follow up of zero transaction branches in SWAYAM and GCC with branches or respective vendors.
3.	Support Officer- Anytime Channels (SO-AC)	KRAs of Support Officer report to AGM (AC) Network: • Monitoring of all Anytime Channel products i.e., ATMs / ADWMs / SWAYAMs / CDKs / GCC etc. • Monitoring and follow up of rollouts of ATMs / ADWMs / SWAYAMs / CDKs / GCC across Circle and co-ordination with vendors.<br>• Escalation of issues raised by Channel Manager Supervisors

SELECTION PROCESS :

Selection Process	Description
Shortlisting	Fulfilling minimum qualifications and experience does not guarantee interview selection. A committee will decide shortlisting parameters, and selected candidates will be called for interview. The Bank's decision on interview selection is final.
Interview	Interview carries 100 marks, with qualifying marks decided by the Bank. Correspondence will not be entertained in this regard.
Merit List	Final selection is based on the interview score, subject to the candidate scoring minimum qualifying marks. In case of tie scores, age will determine ranking.
Fresh Engagement	Shortlisted candidates will be interviewed by a committee, with the decision being final and binding. No TA/DA is paid for interviewees, and inter-circle transfers are not allowed.
Call Letter for Interview	The Bank will send interview invitations via email or upload them to their website. No hard copies will be sent.

HOW TO APPLY :

HOW TO APPLY
Guidelines for Filling Online Application
i. Candidates will be required to register themselves online through the link available on SBI website https://bank.sbi/careers OR https://www.sbi.co.in/careers.
ii. After registering online, the candidates are advised to take a printout of the system generated online application forms
iii. Candidates should first scan their latest photograph and signature. Online application will not be completed unless candidate uploads his/ her photo and signature as per the guidelines specified under ‘How to Upload Document”.
iv. Candidates should fill the ‘application form’ carefully and submit the same after filling it completely.
v. In case a candidate is not able to fill the application in one go, he/ she can save the partly filled ‘Form’. On doing this, a provisional registration number & password is generated by the system and displayed on the screen.
vi. Candidate should carefully note down the registration number & password. The partly filled & saved application form can be re-opened using registration number & password where-after the particulars can be edited, if needed. This facility of editing the saved information will be available for three times only.
vii. Once the application is filled completely, candidate should submit the application form.
Call Letter for Interview

HOW TO UPLOAD DOCUMENTS :

Information
Details of Document to be uploaded	i. Recent Photograph ii. Signature iii. Brief particular of the experience of last 10 years (assignment-wise Details) (PDF) iv. ID Proof (PDF) v. Proof of Date of Birth (PDF) vi. EWS/ Caste Certificate (SC/ST/OBC/PWD) (if applicable) vii. Any other document (If Available)
Photograph file type/ size	i. Photograph must be a recent passport style colour picture. ii. File size should be between 20 - 50 kb and Dimensions 200 x 230 pixels (preferably) iii. Make sure that the picture is coloured and is taken against a light-coloured (preferably white) background. iv. Look straight at the camera with a relaxed face. v. If the picture is taken on a sunny day, please make sure that the sun is behind you, or you are in a shaded area, so that you are not squinting or there are no harsh shadows. vi. In case flash is used, ensure there's no "red-eye" vii. If you wear glasses make sure that there are no reflections and your eyes can be seen clearly. viii. Caps, hats, dark glasses are not acceptable. Religious headwear is allowed but must not cover your face. ix. Ensure that the size of the scanned image is not more than 50 kb. In case the file size is more than 50 kb, adjust the scanner settings such as the DPI resolution, number of colour etc., before scanning the photo.
Signature file type/ size	i. The applicant has to sign on white paper with Black Ink pen. ii. The signature must be signed only by the applicant and not by any other person. iii. The signature will be used to put on the Call Letter and wherever necessary. iv. Size of file should be between 10 - 20 kb & Dimensions 140 x 60 pixels (preferably). v. Ensure that the size of the scanned image is not more than 20 kb. vi. Signature in CAPITAL LETTERS shall NOT be accepted.
Document file type/ size	i. All documents must be in PDF ii. Page size of the document should be A4. iii. Size of the file should not exceed 500 kb. iv. In case a Document is being scanned, please saved it as PDF with size not more than 500 kb. If the size of the file is more than 500 kb, then adjust the setting of the scanner such as the DPI resolution, no. of colors etc., before rescanning the file. Please ensure that Documents uploaded are clear and readable.
Guidelines for scanning of photograph/ signature/ documents	i. Set the scanner resolution to a minimum of 200 dpi (dots per inch) ii. Set Color to True Color iii. Crop the image in the scanner to the edge of the photograph/ signature, then use the upload editor to crop the image to the final size (as specified above). iv. The photo/ signature file should be of JPG or JPEG format (i.e. file name should appear as: image01.jpg or image01.jpeg). v. Image dimensions can be checked by listing the folder/ files or moving mouse over the file image icon. vi. Candidates using MS Windows/ MSOffice can easily obtain photo and signature in .jpeg format not exceeding 50 kb